Clinical Care Manager – Patient Care and Access and Flow–Whitehorse General Hospital (#CLINI002605)

Requisition # CLINI002605 (Management/Excluded Group)
Regular Full Time – (1.0 FTE)
This position has a yearly salary range of $126,470.00 to $158,087.00

APPLY:

Are you looking to be part of an exceptional and passionate health care team in one of Canada’s most spectacular natural environments with vast and stunning wilderness at your doorstep?

Yukon Hospitals strives to cultivate an environment of passionate and engaged people with a culture that values growth, work/life balance, and wellness in helping all our people reach optimal ability. Our organization is an integrated system of hospitals: Whitehorse General Hospital (68 beds), Watson Lake Community Hospital (6 beds) and Dawson City Community Hospital (6 beds).

Reporting to the Director, the Clinical Care Manager (CCM), Patient Access & Flow provides direct leadership to the Patient Flow and Registration Clerks, Discharge Planners, and Social Workers while closely monitoring patient flow metrics to drive improvements. The manager monitors patient movement withing YHC sites, and Patient Transfers and Repatriation with external and Provincial Hospitals and ensures that provincial timelines are met. Collaborates with clinical leaders to develop and implement best practices to improve and maintain patient flow and organizational capacity such as performance measurement boards, access to huddles, and discharge planning.

Knowledge and Skills Required:

• Strong knowledge of management principles, methods, and practices, including human resource management, budgeting, and operational planning
• Knowledge of the continuum of care and the roles of other health disciplines in supporting integrated, patient-centred care, and discharge planning.
• Knowledge of conflict resolution principles and techniques applicable to complex, multidisciplinary environments
• Demonstrated understanding of change management theories and quality improvement practices, with experience enabling culture shifts that improve performance and outcomes
• Strong analytical, organizational, and problem-solving skills to support effective decision-making and system improvement
• Demonstrated business acumen and systems-thinking skills to align resources, priorities, and performance with organizational goals
• Ability to plan, implement, and evaluate change initiatives and action plans that deliver measurable results
• Ability to lead, coach, mentor, and develop staff through formal and informal development processes, fostering healthy, high-performing teams
• Ability to engage others, build partnerships, and facilitate collaboration across disciplines and with external stakeholders
• Strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing
• Ability to maintain accurate records and prepare clear, concise reports and correspondence
• Strong computer proficiency and ability to use information systems to support clinical and operational decision-making
• Ability to set priorities, exercise sound judgment, and work independently in a complex and rapidly changing environment
• Self-aware, values-driven leadership style demonstrating integrity, resilience, confidence, and accountability
• Self-motivated with a commitment to continuous learning, professional development, and innovation

The successful candidate will have a Baccalaureate Degree in a health care related discipline. Minimum of 1 to 3 years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital. Current CPR. Additional education in nursing management, financial management, staff development, Post graduate certification in specialty areas, Masters in Nursing or Leadership and MediTech experience would be desired.

TO APPLY: Visit our website and apply

For more information, contact recruitment at ext 8347

Visit and for more information on Whitehorse and living in the Yukon!

Indigenous Workforce Initiative – We are committed to having a workforce that reflects the community we serve. When you apply for a job, you can choose to identify as Indigenous in your application. Please do so in whatever manner you feel accurately reflects who you are. Yukon Hospitals’ Indigenous Engagement Advisor will then contact you to offer support with your application, share information about training or mentorships, and answer any questions you may have. All self-identification information will remain confidential. You can get support before or after applying for a job by contacting or calling 867-332-7203.

Yukon Hospital Corporation is committed to employment equity. All qualified candidates are encouraged to apply, however, only those candidates selected for further consideration will be contacted. Unfortunately, at this time, we are unable to consider resumes from International applicants. Candidates must be legally entitled to work in Canada in order to apply, i.e. have Landed Immigrant Status, Work Visa, or be a Canadian Citizen.