Opportunities Clerk 3 (Customer Service)

Competition # : 47443

Department : Labour Skills and Immigration

Location : HALIFAX

Type of Employment : Permanent

Union Status : NSGEU - NSPG

Closing Date : 17-Dec-25(Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

At the Department of Labour Skills and Immigration (LSI) we are responsible for delivering effective and efficient regulatory management for the protection of the public and workers safety through education outreach inspection and enforcement equipment registration permits and licenses. The Safety Branch employees throughout Nova Scotia do this by using the Pathways to Compliance to enhance safety through setting promoting verifying and enforcing requirements under various pieces of legislation.

LSI works to provide fairness safety and prosperity for all Nova Scotians by helping them live learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for safety labour standards apprenticeship immigration and population growth and many other facets of everyday life.

About Our Opportunity

The Elevator Lifts Amusements and Electrical Sections support compliance and enforcement activities under the Elevator and Lifts Act Amusement Devices Safety Act and Electrical Installation and Inspection Act and their corresponding regulations. Your work is focussed on supporting the administrative and procedural duties to ensure excellent service delivery. It is a role where you can have a positive impact working with a team to ensure technical Safety across the province.

Primary Accountabilities

This role reports to and provides administrative support to the Managers of Elevator Lifts Amusements and Electrical section of the Technical Safety Division. You will ensure the effective management coordination and efficient operation of the office. You are a leader on the team and we count on your expertise and excellent client services to provide various administrative support. You will work in a highly collaborative environment and will carry out the day-to-day administrative functions with minimal direction. You will act as the liaison for staff client and industry stakeholders in a confidential manner.

The functions of this role include the following but are not limited to :

• data entry into various departmental databases and tracking systems.
• completing transactional documents related to licenses and certificates of qualification and completes financial documents for accounts receivable and accounts payable.
• providing information to clients on basic requirements to qualify for individual certificates of qualifications and licensing of Technical Safety programs and services as well as the prescribed conditions of equipment registrations and licensing.
• maintaining and updating the work schedule for Compliance Officers and ensuring that it is distributed in a timely fashion
• responding to request from the public licensees and other government staff with tact and discretion on a variety of issues sometimes requiring confidentiality.
• working as a team member in the development and implementation of work process changes.
• maintaining filing and retrieval systems

Qualifications and Experience

To be considered for this position you have completed High School plus 4 years related experience or equivalent combination of training and experience may be acceptable.

As the successful candidate you are dependable self-motivated and work well independently. You also participate fully in team environments building productive relationships with non-governmental and governmental members. You exercise professional discretion establish effective working relationships maintain confidentiality exercise tact and diplomacy and possess sound judgement. You are comfortable working in a fast-paced environment solving problems and learning new skills to complement your existing competencies. You have excellent organizational skills with attention to detail and accuracy and the ability to prioritize complex and competing requests ensuring critical deadlines are met.

You are proficient using Microsoft Office programs (Word Excel Outlook Power-Point email). You have excellent communication skills (written and verbal).

We will assess the above qualifications and competencies using one or more of the following tools : written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

Include but not limited to :

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here : Benefits for government employees.

Working Conditions

What We Offer

Pay Grade : CL 18

Salary Range : $1684.00- $1884.17Bi-Weekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.

Accommodation Statement :

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1684 - 1884