Chief Member Experience Officer

We invite you to lead a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun!

As the Chief Member Experience Officer (CMEO) , you will provide strategic leadership and oversight of SASCU’s member-facing functions, including Banking, Member Experience, and the Wealth and Insurance divisions. The CMEO is accountable for the coordinated performance of these areas, leading the development and execution of strategies that strengthen member relationships and ensure a consistent, high-quality, member-centric experience aligned with SASCU’s strategic objectives.

What you’ll do :

• Establish and sustain an advice-led, member-centric sales culture, driving growth in member relationships, wallet share, and new member acquisition.
• Embed a common, organization-wide approach to advice delivery that strengthens member engagement and confidence in financial guidance.
• Lead enterprise initiatives and change programs to achieve defined business outcomes, in collaboration with Human Resources and Training.
• Provide stewardship of the SASCU brand by ensuring consistency in marketing direction and employee behaviours across all member touchpoints.
• Advance product and service innovation that enhances member value and supports organizational strategy.
• Translate Board-approved vision, mission, and strategy into clear, executable priorities across Banking, Wealth, and Insurance operations.
• Drive accountability and continuous improvement through disciplined performance management and leadership practices.
• Oversee talent development, succession planning, and leadership capability to ensure organizational sustainability.
• Empower and hold senior leaders accountable for delivering operational excellence and strong member outcomes.
• Provide transparent, timely, and accurate reporting of financial and operational performance to the CEO, Executive Leadership Team, and Board of Directors.
• Proactively identify and address emerging opportunities, risks, and challenges at the enterprise level.
• Ensure effective operational risk management and compliance with all applicable regulatory, legal, and audit requirements.

What you’ll bring :

We invest in our employees by offering :

This is a full-time, Monday-Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know!

Our Commitment to Diversity and Inclusion :

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU :

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business : SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.