user support technician

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Computer hardware or software retailer / wholesaler
• Willing to relocate
• Help desk
• Repair

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Solder and manually assemble various electronic components on PCB (printed circuit boards)

Supervision

• 5-10 people

Type of service and repair

• Computers and peripherals

Computer and technology knowledge

• Android
• Unix
• Device drivers
• Networking hardware
• Internet
• Desktop applications
• Security software
• Multimedia software
• Word processing software
• Image editing software
• Website creation and management software
• Desktop publishing software
• Mapping and data visualization software
• Programming languages
• Mac OS
• MS Office
• MS Windows
• Spreadsheet
• Wireless networks

Area of work experience

• Quality assurance or control

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Own tools / equipment

• Computer
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Team player
• Time management

Screening questions

• Are you available for the advertised start date?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Experience

• 2 years to less than 3 years

Other benefits

• Free parking available