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Technical Support Manager Welding

Technical Support Manager Welding

Eutectic Canada inc.Vaudreuil-Dorion, QC, Canada
2 days ago
Job type
  • Full-time
Job description

Who We Are :

At Castolin Eutectic , we are global leaders in wear management solutions , redefining life cycles through innovative surface protection products and services. With over 100 years of industry expertise , we provide technically advanced solutions to combat wear and extend the life of industrial equipment. Our worldwide network of wear management service centers ensures we’re at the forefront of delivering value-added products and services to our customers.

Opportunity!

We are seeking a Technical Support Manager to join our team at our Vaudreuil-Dorion, Quebec facility. This is an exciting opportunity to play a key role in delivering technical expertise, managing quality assurance, and driving innovation in welding solutions.

What You’ll Do

As the Technical Support Manager , you will :

  • Lead QA, QC, and Laboratory Operations : Oversee quality assurance, quality control, and metallography laboratory functions.
  • Provide Technical Expertise : Assist customers and the sales team with technical inquiries via phone and email.
  • Recommend Optimal Solutions : Help determine the best welding processes and products for specific applications.
  • Benchmark Competitive Products : Research and test competitor products to evaluate and compare performance.
  • Investigate & Troubleshoot : Collaborate with the quality department to identify root causes of product or application issues.
  • Support Marketing Efforts : Assist in developing product literature and technical documentation.
  • Develop Welding Procedures : Provide customers with tailored welding procedures as needed.
  • Train & Support Sales : Assist in training the sales team on technical products and applications.

What You’ll Bring

  • Education : Degree in manufacturing, engineering, welding , or a related field.
  • Experience : 3–5 years in manufacturing and welding (preferred).
  • Technical Skills : Strong knowledge of welding and metallurgy (preferred).
  • Tech Proficiency : Familiarity with Microsoft Office Suite .
  • Problem-Solving Ability : Analytical mindset to troubleshoot technical issues.
  • Communication Skills : Clear and effective communication with internal teams and customers.

    • What We Offer

    At Castolin Eutectic , we prioritize our employees’ well-being and growth. We offer :

  • Competitive Compensation Package
  • Comprehensive Benefits :
  • Medical and dental coverage
  • Short-term and long-term disability insurance
  • Life insurance
  • Health Spending Account (HSA)
  • Employee Assistance Program (EAP)
  • Telemedicine Services
  • RRSP Plan with Employer Contributions
  • Employee Bonus Plan

    • Join Our Team!

    If you are passionate about technical support, welding solutions, and driving quality innovation , we want to hear from you!

    Location : Vaudreuil-Dorion, Quebec (candidates must live nearby and hold a valid work permit).

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    Technical Support Manager • Vaudreuil-Dorion, QC, Canada