Customer service coordinator

Customer Service Representative – ORAKI INC.

Start Date : Immediate

Schedule : Full-time

Compensation : To be discussed

Who We Are

We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories. Our primary mission is to create our entire product range using recycled materials or natural fibers. We mainly use REPREVE-certified fibers , made from recycled polyester, and SORONA-certified fibers , derived from corn. Our main passion is developing new and exclusive fabrics to remain a leading player in the industry. We are a young, fast-growing company where it’s great to work. Our office is a creative space for sharing and collaboration, where mutual respect is a top priority.

Job Description

ORAKI INC. is looking for a motivated Customer Service Representative to join its team in Montreal. The customer service representative provides impeccable service to all requests received via email only . The customer service representative supports the organization’s efforts to ensure customer satisfaction by providing and processing information related to inquiries, concerns, and questions about products and services while maintaining a professional and courteous approach. This is a full-time, permanent position from Monday to Friday.

Responsibilities

• Act as the main point of contact between us and our customers via email.
• Identify customer needs and respond accordingly while following established processes.
• Collaborate with various internal departments to ensure all customer needs are considered and align with brand guidelines.
• Maintain knowledge of order management procedures, customer marketing programs, as well as company policies and products.
• Provide a personalized customer experience to foster brand loyalty.
• Handle returns, refunds, and product inspections .
• Support the logistics manager.

Ideal Candidate Profile

Benefits

How to Apply

Submit your application via the form below or email your resume to jobs@oraki.ca with the subject APPLICATION – Customer Service Representative.

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