Client Relations Manager - Group Benefits

Job Summary

Job Description

What is the opportunity?

As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.

What will you do?

Taking ownership and accountability in resolving escalated inquiries and issues

Determining appropriate action for complex issues, both internally and externally, with minimal management involvement and mentoring the team to do the same

Contributing to revenue growth through expense / FTE management and operational effectiveness

Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service

Coaching and providing a high standard of client care, service opportunities and techniques

Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers / Advisors.

Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers / Advisors) Encourage reward and recognition with the team and service partners

What do you need to succeed?

Must-have

Minimum 2-4 years of Leadership experience

Post-secondary and / or applicable work / insurance experience

Excellent organizational skills, initiative and proactive

Proven verbal and written communication skills, strong interpersonal skills

Ability to partner and collaborate successfully with internal and external partners, client focused.

Nice-to-have

Group Benefits Insurance and Management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

The expected salary range for this particular position is $62,000 - $110,000 depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC's robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills