Program Coordinator

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Act as a liaise between other members of the team
• Handling faxes (incoming/outgoing) accordingly and timely
• Labeling and attaching documents to the CRM and program drives
• Review and analyze documents for Adverse Events
• Report Adverse Events
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Participate in product and disease training sessions, internal as well as client-driven;
• Liaise with HCPs for prescription renewals via phone calls
• Manage inbound and outbound calls
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs other related duties as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School Diploma or Post Secondary schooling preferred
• Technical vocational training or equivalent combination of experience and education
• 3-5 years experience in a similar administrative role
• Experience with the SalesForce software (or experience with a CRM system) an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively written and verbal, in English and in French, an asset
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Demonstrate a willingness to change and to learn new skills
• Agility to adapt to changing priorities
• Strong interpersonal skills
• Strong critical thinking and analytical skills
• Strong organizational skills; attention to detail
• Excellent problem solving skills; ability to resolve issues effectively and efficiently
• Ability to represent a positive and professional image
• Ability to implement processes resulting in satisfactory audit practices
• Ability to work independently and in a team environment;

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.