Is this role right for you?
In this role, you will :
An integrative thinker with top-notch problem solving and strategic thinking skills
Ability to self-direct and navigate ambiguity with confidence
Identify the best approach depending on project objectives, scopes and constraints
Effective communicator and strong stakeholder management skills : ability to nurture relationships with internal teams and vendors, with the ability to persuade and tailor storytelling by audience
The ability to clearly communicate evidence-based recommendations
A passion for observations, unpacking and solving complex systems problems
Strong cross- functional collaborator; you welcome feedback and see team problem-solving as a natural part of the creative process
A strong desire to work with colleagues to coach and develop the skills of your team
Resilient personality, ability to accept and incorporate feedback and demonstrate constant desire to iterate
Excellent time-management skills and ability to work simultaneously across several projects
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :
Bachelor's Degree, related to psychology, anthropology, design, or innovation
5-7 years work experience or equivalent combination of education and experience in a
design research, service design, CX strategy, innovation strategy, or closely related field
3+ years experience applying Design Thinking principles
3+ years experience in agile environment
2+ years experience in Service Design
Working knowledge of user interface best practices for web, mobile, tablet sites and apps
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