Business Analyst - IT - 3

Hybrid –2 days in office

Contract Duration : 6 months

Possibility of extension : Yes (Based on business need)

Possibility of conversion to FTE : Possibly (Based on business need)

Schedule Hours : 9am-5pm Monday-Friday;standard 37.5 hrs / week

Story Behind the Need

Business group : Global Technology Enterprise Platforms (GTEP)

Project : This project aims to provide a centralized platform using the ServiceNow Service Request workflow for internal application development teams to manage and store records of Application Security Assessment / Approval, which could be further integrated with other Enterprise processes such as OR, TRA, Release Management, Change management, Checkmarx, BlackDuck, Synk / Probely, NowSecure, Bitbucket and Jira.

Reason : Additional support

Team size : ~50

Candidate Value Proposition :

We’re offering an opportunity for a Business Analyst to play a key role in a high impact, fast moving project that directly shapes business outcomes. As part of this team, the BA will join a collaborative environment where their insights, requirements expertise, and process mindset will directly influence solution design and delivery.

Candidate Requirements / Must Have Skills :

1. Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role

2. 3+ years of hands-on technical working experience on ServiceNow platform including IT

3. 3+ years of Experience with business process modeling, requirements documentation, and system design.

4. CSA certified system administration is must have

5. Strong experience working in agile / Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).

Nice-To-Have Skills :

• In-depth knowledge of ITIL foundation and Application Security Assessment workflow.
• Experience with system integration and data analysis is a plus.
• Previous experience with ServiceNow Service Catalogue module is highly preferred
• Experience with DevOps practices, including CI / CD pipelines and automation tools. (Config ServiceNOW WF.)
• Project Management knowledge to work with large & complex project teams
• Senior Business Analysis Certification ®| IIBA®

Soft Skills Required :

• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.

Education :

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).

Best VS. Average Candidate : The ideal candidate will have strong experience with ServiceNow platform. Previous experience with Service Catologue is highly preferred.

Candidate Review & Selection

2 rounds of video interviews

• 1st round : BA lead –45 mins- virtual (cameras on) - Technical assessment and situational questions based on previous experience
• 2nd round : HM and Project team –30 mins –virtual (cameras on) - Situational and Behavioural fit interview

Hiring Manager’s availability to interview : ASAP

• NOTE : will review any requests for accommodations put forward by Suppliers