(WFM) Workforce Management Analyst

Intact Greater St. John's Metropolitan Area

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

Join a team where collaboration and innovation are at the heart of everything we do. You will play a crucial role in shaping our customers’ experiences and supporting the continued growth of our company and brand. As a Workforce Planning Analyst, you will be a catalyst for operational excellence, and your pivotal role will directly impact our operational partners.

What You’ll Do Here

• Be the guardian of operational fluidity, ensuring our service level objectives are met and strengthening our image with partners.
• Lead real‑time schedule transformation, enabling the team to maximize performance and shine through efficiency.
• Raise our standards by designing innovative strategies to anticipate needs and optimize customer satisfaction.
• Contribute to a culture of collaboration by generating analyses to drive operational improvement.
• Protect and maintain operational harmony by acting as the first point of contact, providing clear and efficient support to users.

What You Bring To The Table

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

We are an equal opportunity employer.

At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Métis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Seniority Level : Entry Level.

Employment Type : Full‑time.

Job Function : Project Management and Information Technology.

Industry : Insurance.

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