CAA Atlantic is currently seeking an experienced Emergency Roadside Service Technician for our Moncton, New Brunswick location. As an Emergency Roadside Assistance Technician, you will be responsible for delivering prompt and effective roadside support our CAA members who are experiencing vehicle breakdowns, accidents, or other emergencies. This role involves identifying vehicle issues, performing on-sceene services, and towing. This role presents the opportunity to support and work with our members on a daily basis. To date in 2024, CAA Atlantic has serviced over 100,000 Emergency Roadside Service calls!This position follows a shift rotation schedule : 3 days on, 1 day off, 3 days on, 7 days off & 13 hours shifts. There is possbility of some travel outside of the Moncton region to service members across New Brunswick or in Prince Edward Island. This position is commencing immediately.This is the perfect opportunity for you if : You have experience driving larger vehicles including buses, cube vans or other similar larger vehicles.Strong mechanical aptitudeDo you change your own oil?Likes to work on their own vehiclesGenerally known as a handypersonEnjoy interacting with our Members who continue to recognize us as the strongest brand in Canada.Enjoy the variety of new and challenging issues that you get to solve.Enjoy the opportunity to work independently throughout New Brunswick and occasionally CharlottetownResponsibilitiesTire changesLock-outsBattery delivery / replacement / boostsFuel deliveryTowingSo much moreQualificationsAble to work the following rotation : 3 days on, 1 off, 3 days on, 7 days off & 13 hours shiftsExceptional commitment to customer serviceCommitment to working as part of a teamAbility to work unsupervised and in difficult conditionsAbility to work in all weather conditionsRelevant work experience in Customer Service and / or Automotive related experienceStrong mechanical aptitude preferred but not essentialClass 5 Licence with Air Brake Endorsements, preferred but not requiredBilingualism considered an assetSkillsAutomotive, Customer Service, Customer Support, Mechanical AptitudeArrayAbout CAA Atlantic CAA AtlanticAt CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world. Why Work With Us : Challenging work with an amazing team Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more) A competitive compensation package Generous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24 / 7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priority Complimentary Premier CAA Membership An in-house gym facility and / or corporate gym rate and partial reimbursement An innovative and dynamic work environment Ongoing learning and development opportunitiesOur Vision : To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission : To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions. WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.