IT Technical Advisor I - IT-BAR

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings : up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to) :

64,100 - 78,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance) :

7.5%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including : experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for an IT Technical Advisor I to join our growing team!

What you'll do here :

Provide in-person technical support to employees at the IT BAR (on-site help desk), five days a week in the office.

Greet users, qualify requests, diagnose common issues, and propose quick solutions.

Resolve incidents related to workstations, peripherals, basic telephony, mobile devices, network access, printers, and the company’s standard applications.

Perform basic tasks for installing, configuring, and updating software in compliance with internal standards.

Follow up on requests and incidents in the ticketing tool, clearly documenting actions and resolutions.

Escalate complex issues to the appropriate teams following established procedures.

Contribute to service quality by applying procedures, sharing knowledge with the team, and updating user documentation (simple guides, FAQs).

Participate in onboarding new employees (workstation setup, peripheral connections, basic access).

Occasionally travel to other Intact offices in Quebec to provide on-site support, as needed.

What you bring to the table :

College or university degree in IT, or an equivalent combination of education and experience.

1 to 2 years of experience supporting end users (service desk, on-site support, IT BAR, or similar environment).

At least 1 year of experience in incident management (ticket creation, triage, resolution, escalation) using a ticketing tool.

Solid practical understanding of end-user environments : Windows, office suite, collaboration tools, VPN, printers, peripherals.

Basic knowledge of networks (connectivity, Wi‑Fi, cabling), basic enterprise telephony, and standard internal applications.

Knowledge of ITIL concepts (incident, service request, change) is an asset; ITIL v3 is a plus but not required.

Ability to document interventions and follow established procedures.

Exemplary service and customer experience at the IT BAR : warm welcome, active listening, empathy, clear and proactive communication, expectation management, and diligent follow-up through to resolution.

Commitment to quality and first-contact resolution speed, with a professional appearance and positive attitude.

Team spirit and collaboration with other IT groups.

Knowledge of macOS (workstation, integration into the corporate environment) and troubleshooting video conference rooms (VC Room) are assets.

Bilingual (French and English) : Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.