IT Operations Manager

IT Operations Manager

Location : North York, Toronto (100% On-site) Reporting to : Head of IT Compensation : $100,000 – $120,000 + 1-month Bonus + 4 Weeks Vacation + RRSP Match

The Opportunity

Our client is a Canadian investment firm (Family Office) with a global reach across public equities, private equity, venture capital, and real estate. As theirorganization grows beyond 100 employees, we are seeking a hands-on IT Operations Manager to lead our day-to-day infrastructure and support functions.

This is a newly created role for a technical leader who can transition our reliance away from external vendors and build a robust, high-performing internal IT engine.

The Role

You will oversee daily IT operations and provide direct leadership to a team of support specialists. This is a "player-coach" position requiring deep technical mastery of the Microsoft ecosystem and the ability to manage complex infrastructure projects.

Team Leadership : Manage, mentor, and lead a team of internal IT recruiters and support staff.

Infrastructure Ownership : Take full accountability for the M365 stack, Azure Cloud, and on-premise network / server environments.

Operational Excellence : Implement ITIL / COBIT best practices to streamline service delivery and risk management.

Security & Compliance : Manage Entra ID, Intune, Defender, and overall cybersecurity posture.

Technical Requirements

Experience : 10+ years of total System Administration experience with a stable career trajectory.

Leadership : 5+ years in a formal IT Manager or Team Lead role, managing teams of 3–5+ members.

Microsoft Mastery : Expert-level knowledge of the M365 Stack (Entra ID, Exchange, Intune, SharePoint) and Azure Cloud (Compute, Storage, Networking, DevOps).

Networking / Servers : Hands-on experience with Windows / Linux servers and enterprise networking (Cisco, FortiGate, Juniper, or Palo Alto).

Industry Background : Direct experience within Banking, Finance, Insurance, or Big Tech.

Preferred Qualifications

Education : 4-year Bachelor’s degree in Computer Science or Engineering.

Language : Proficiency in Mandarin is a strong asset due to global collaboration requirements.

Vendor Experience : Candidates with prior experience at large tech firms or within Canadian "Big 5" banking are highly preferred.

Certifications : CCNP / CCIE, Azure Solutions Architect Expert, or M365 Administrator Expert.

Perks & Benefits

Total Rewards : Annual bonus equivalent to 1 month’s salary and 3% RRSP matching.

Work-Life : 4 weeks of paid vacation and comprehensive benefits after 3 months.

On-site Amenities : Modern office space in North York with access to an on-site gym.

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer : Unless otherwise noted in the job description, the position Vaco / Highspring is filing for is occupied. Please note, however, that Vaco / Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco / Highspring will be otherwise assessed by recruiters and hiring managers. Vaco / Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.