Consultant en mise en œuvre, Services professionnels / Implementation Consultant, Professional Services

Description

/ Your Impact will be

• Develop and maintain robust and accurate end-to-end knowledge of processes and applicable procedures
• Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
• Facilitate the requirements gathering of customer workflows to complete the system designs
• Utilize core knowledge to perform analysis of client workflow and processes. Generate recommendations to optimize usage and integration of various third-party software. Present recommendations to client and work with client to agreement on an implementation plan
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes
• Train the customers on the use of the software using a variety of platforms
• Utilize a CRM system for issues tracking and resolution
• Develop client facing implementation training manuals and guides
• Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
• Work with the project team to ensure on time deliverables for the entire project
• Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications
• Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics
• Other duties as assigned

What we are looking for

What would make you stand out

Harris is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous peoples, and members of visible minority groups. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.