Delivery Operations Specialist

About Clutch :

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named five years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia British Columbia and Prince Edward Island. Clutch is backed by a number of world-class investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the role :

We are on a mission to build a world-class team that drives innovation growth and excellence. As we scale rapidly we are looking for a Delivery Operations Specialist to be the face of our company! Since our entire car-buying process is online youll be the first Clutch employee our customers meet when they pick up or sell their vehicle. Youll have the freedom to go above and beyond to make sure every customer has a great unique experience in this dynamic customer and transportation role.

What youll do :

• Delivering a uniquely special experience to each and every one of our customers.
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across the region
• A major part of this job is having exceptional customer service skills where youll be the face of the company in addressing customer needs resolving issues and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles carefully assessing both cosmetic and mechanical aspects to identify potential issues ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• Youll also be a team player by assisting other team members with various tasks as necessary.

What were looking for :

1 years experience transporting vehicle & 2 years of customer-facing experience

Itd be great if you have :

Why youll love it at Clutch :

Employment Type :

Compensation & Benefits :

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Experience : years

Vacancy : 1