Customer Experience Associate

Job Title

Customer Experience Associate – Brampton, Ontario, Canada (Part‑time)

Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Key Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion with confidential matters.
• Respond to and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist.

Requirements

Compensation & Benefits

Pay Details : $22.50 – $28.33 CAD per hour.

Our Total Rewards package includes a base salary, variable compensation, and additional plans such as health & well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Training & Development

We provide training, onboarding, performance conversations, an online learning platform, and mentoring programs to help you unlock future opportunities.

Interview Process

We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.

Accommodation

Your accessibility is important to us. Let us know if you would like accommodations to remove barriers so you can participate in the interview process.

Language Requirement (Quebec Only)

Sans Objet

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