Call Center QA Analyst - Growth & Insights

A leading contact center solutions provider in Canada is seeking a Call Center QA Analyst to join their team. This role involves assessing the quality of service provided by call center associates, ensuring compliance with company standards, and enhancing the overall customer experience. Qualified candidates should have a minimum of 2 years of QA experience, strong analytical skills, and proficiency in data analysis tools. The company offers a diverse culture and opportunities for professional growth.

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