Senior UX Writer

Co-operatorsMississauga, ON, CA

10 days ago

Job type

Full-time

Job description

Company : CGL

Department : Digital

Employment Type : Regular Full Time

Work Model : Remote

Language : English is required, French is an asset.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Senior UX Writer you will embark on our mission to put the client at the centre of everything we do, creating engaging experiences that drive business outcomes. You will be an expert in understanding our clients, and turning those insights into great user experiences that delight and engage.

How you will create impact :

Partnering with designers, product teams, marketing, legal and compliance to ensure we’re releasing responsible, meaningful, well-designed content.
Writing, editing, and proofreading clear and accurate copy for web and mobile.
Aligning with other writers and content practitioners to ensure we’re using cohesive and connected voice, tone, style, and strategic messaging throughout our digital ecosystem.
Presenting and communicating your work, navigating conversations with stakeholders or subject matter experts to make sure content incorporates feedback and efficiently navigates approvals.
Using research, analytics, content strategy, and best practice to identify opportunities to improve the user’s experience through content and recommending ways to measure its success.
Ensuring content reflects Co-operators voice and tone, engages our users, and meets editorial and writing standards.
Provide peer coaching and support, developing our UX writers and design practice.

How you will succeed :

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

You have three (3) to five (5) years' experience working in digital copywriting, UX writing, or content design.

You have a University Degree in Human Computer Interface (HCI), Interaction Design, or a related field.

You have expertise in writing and editing.

You have good knowledge of UX design principles, style guides, standards and the importance of accessible design and writing.

You have excellent organization, time management, critical thinking, analytical and creative problem-solving skills, and strategies.

You have strong collaborative abilities to work effectively with teams and business partners.

You demonstrate experience managing multiple projects / tasks simultaneously with various teams.

What you need to know :

You will travel occasionally.

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.