systems technical support analyst
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Consulting firm
- Server farm
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Communication software
- Desktop publishing software
- MS Office
- MS Windows
- TCP / IP
- Wireless networks
Transportation / travel information
- Willing to travel
- Willing to travel regularly
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Own tools / equipment
Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
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