Bilingual Field Services Technician (1805)

NOTE: 6-month contract with intention to convert to full-timeLOCATION: Saint Laurent, QC – 5 days per week, onsiteSKILLS: Windows OS, macOS, MS Office Suite, Active Directory, LAN/WAN/Wireless, OSI Model, Outlook/Exchange Configuration, ServiceNow, Desktop/Laptop Support, Printer & RF Gun Maintenance, Troubleshooting, Hardware Repair, Software Installation, Security Patches, Asset Management, Vendor CoordinationINDUSTRY: HealthcareDESCRIPTION:As a Bilingual Field Services Technician, you will provide second-level technical support and hands-on assistance to resolve IT issues across hardware, software, and network environments. This role involves troubleshooting, repairing, and maintaining technical infrastructure including desktops, laptops, printers, RF guns, and macOS devices. You will act as the primary IT liaison for problem resolution, vendor coordination, and system upgrades, ensuring timely and effective solutions for end users.You’ll manage tickets, respond to requests, and enforce IT policies while maintaining a high standard of customer service. Collaboration with internal teams and external vendors will be essential to deliver reliable, secure, and efficient IT operations.What You’ll Do:

• Technical Support: Identify, research, and resolve IT issues across hardware and software platforms
• Ticket Management: Respond to Field Services tickets, calls, emails, and in-person requests
• System Maintenance: Install updates, security patches, and maintain Windows and macOS environments
• Hardware Support: Repair, replace, and upgrade desktops, laptops, printers, scanners, and RF guns
• Vendor Coordination: Act as liaison for hardware/software vendors for troubleshooting and upgrades
• Asset Management: Track software licenses, hardware leases, and maintain inventory records
• Policy Enforcement: Ensure compliance with IT usage policies and security standards
• After-Hours Availability: Must be available for occasional after-hours support as required

REQUIREMENTS:

• Associate’s degree in Computer Science or equivalent experience
• 1+ year in help desk or field services support (2 years preferred)
• Mandatory bilingual in English and French (written and verbal)
• Strong troubleshooting skills in Windows OS and MS Office Suite
• Experience with Outlook/Exchange configuration and Active Directory
• Familiarity with LAN/WAN/Wireless and OSI model
• Knowledge of ServiceNow or similar ticketing systems
• Excellent customer service and communication skills