National Account Manager

Department: National Accounts
Location: Head Office Woodbridge, ON
Job Type: Full-Time Permanent

At MCA, we take pride in being a 100% Canadian Owned and Operated Company, providing top-notch services to Retailers and Consumer Packaged Goods companies across Canada.

Wage: $50,000 - $70,000 per year
Hours: 40 hours per week
Schedule: Monday to Friday, 9:00AM to 5:00PM

We're seeking an Account Manager responsible for managing sales, client relationships, and the growth of their team. A successful candidate will sustain long-term relationships with assigned clients, provide strategic development, and lead National Account Coordinators to achieve client retention and organic revenue growth.

• Provide strong client recaps on programs and identify new opportunities to retain and upsell.
• Wrap up customer projects on time while adapting to sudden changes.
• Follow up with clients who express concerns or issues.
• Instill trust and confidence with clients through regular meetings.
• Demonstrate a full understanding of budgets and ensure targets are achieved.
• Identify upselling opportunities and create action plans to achieve sales goals.
• Introduce clients to other MCA services and educate them about these offerings.
• Ensure the field is set up for success through open communication and positive energy.
• Communicate information clearly and accurately, both verbally and in writing.
• Take the initiative to explore and suggest new approaches to improve quality and organizational effectiveness.
• Ensure call reports are properly set up in the system and paperwork is translated and posted to the web in a timely manner.
• Track performance consistently and measure results against customer KPIs.

• Possesses a university or college degree in Business Administration or a related field.
• Has at least 3 years of experience in account management or a related field.
• Utilizes strong written and oral communication skills, including effective presentations.
• Is proficient with Word, Excel, databases, and email.
• Demonstrates strong planning, organization, and attention to detail.
• Is proactive, customer-focused, and results-driven.
• Has a proven track record of client retention and growth.

Applicants must reside in the specified location and be legally eligible to work in Canada.
MCA is an equal opportunity employer committed to creating an inclusive culture where our people feel comfortable being themselves.
MCA provides accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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