Senior Bilingual Customer Service Coordinator

Company :

Our client is a leader in the manufacturing industry. Due to continued growth, they are looking to add a talented Bilingual Customer Service Coordinator to their team of professionals.

Perks :

• Company-paid benefit plan (after 3 months)
• Dental plan
• Paramedical
• Drug plan
• Casual dress code policy
• Excellent training
• Family working atmosphere
• Excellent opportunity for advancement

Job Summary :

You will be responsible for providing customer support at all levels that exceeds customer expectations both internal and external.

This role will closely interface with Regional Sales Managers.

Responsibilities

• Handling incoming products orders by phone, fax and email and enter into system
• Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.
• Monitor and follow-up on outstanding orders.
• Handle all other customer requests : samples, orders, product information.
• Maintain open communication with all external and internal customers at all locations.
• Liaison with customers, sales, dis

Skills Required

• Fluently bilingual English / French Spoken and Written.
• Excellent computer skills, especially Word, Excel and Outlook.
• Very high attention to detail.

Qualifications

Be able to lift up to 25 pounds.

Experience Requirements

• 1 years’ experience in customer service.
• E.D.I. experience.
• Order Management experience.

Education Requirements

• High school graduate.
7 days ago