Specialist, Change Management - NORTH Region (Temporary Contract)

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values : integrity, inspiration, tenacity, humility and care.

What Ontario Health offers :

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type.

Fully paid medical, dental and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Participation in

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, Digital Health responsible for the; the Change Management Specialist will play a key role in the successful implementation and adoption of the eServices technologies (ie. eReferral, eConsult). The Change Management Specialist will apply a structured change management approach and methodology to support primary care and specialists in the adoption of the eServices technology in a variety of healthcare settings. The individual selected will need to build and support numerous stakeholder relationships and work with and learn from change management supports within the eHealth Centre of Excellence EHEALTH CENTRE OF EXCELLENCE program to ensure a successful implementation. It will also be important to ensure alignment of work with local digital health priorities to not introduce competing models of change.

Here is what you will be doing :

Primary point of contact for primary care physicians and specialists using the eServices solutions including solo practitioners, family health teams, family health organizations, and others.

Work with the eHEALTH CENTRE OF EXCELLENCE Program Office Change Management Lead to apply a structured change management approach and methodology to support eServices adoption.

Work with the eHEALTH CENTRE OF EXCELLENCE Program Office Benefits Realization Lead to produce reporting and data analytics to support the overall adoption of eServices.

Provide on-job support and formal training to primary care physicians and specialists.

Work closely with primary care and specialists to strengthen their capacity on e-referral, data analysis and data use.

Be an active and visible coach to clinicians and stakeholders.

Work with primary care, specialists and the eHEALTH CENTRE OF EXCELLENCE program team to create workflows and manage measurement systems to track adoption, utilization, and proficiency of users.

Identify potential risks, points of resistance, performance gaps and develop appropriate mitigation activities. Work with partners to remove barriers to change.

Work with the eHEALTH CENTRE OF EXCELLENCE Benefits Realization program team to support evaluation to capture the organizational and clinical value of eHEALTH CENTRE OF EXCELLENCE and eServices.

Maintain information exchange and collaboration with the eHEALTH CENTRE OF EXCELLENCE Program Change Management Lead and Change Management team to ensure local referral strengthening activities complement the broader program vision.

Support eHEALTH CENTRE OF EXCELLENCE participation agreement sign off.

Document lessons learned and present findings in a logical and easy-to-understand manner.

Create and enable reinforcement mechanisms and celebrations of successes.

Provide engagements with prospective senders and / or receivers as required.

Other duties as assigned.

Here is what you will need to be successful :

Education and Experience

University degree or post-secondary diploma in Administration, Healthcare Administration, Business Administration, Information Technology (IT) or a related discipline

Minimum of 5 years of experience supporting digital health initiatives or within a health care capacity

Previous experience with enabling technologies and digital health within Ontario

Experience in data reporting and management

Demonstrated experience quickly building and maintaining effective and productive working relationships in complex, multi-stakeholder healthcare environments

Change Management Professional certification preferred

Prior experience in evaluation or research an asset

Excellent computer skills required (e.g., Microsoft Word, Excel, Visio and PowerPoint, SharePoint)

Skills and Abilities

Excellent relationship building, collaboration, and engagement skills, including conflict resolution, negotiation and mediation

Ability to manage frequent demands of multiple stakeholders

Able to work effectively with a diverse group of clinical and non-clinical stakeholders

Ability to work in a diverse and fluid working environment recognizing that different opinions and backgrounds can bring strength to the tasks at hand

Strong communication skills (written and oral)

Excellent active listening and interpersonal skills

Strong ability to pay attention to detail

Employment Type : Temporary Full-Time (until March 2025)

Salary Band :  4

Location : Ontario, North Region (e.g., Thunder Bay, Timmins, Sault Ste. Marie, North Bay); currently hybrid; subject to change. All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date : May 30, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and / or interview process.

Note : As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code.Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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