Service Coordinator

Our Donway Ford dealership is looking for a Service Coordinator to join our amazing team!

Job Purpose

The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Coordinator ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

Responsibilities

• Answer all incoming phone calls within three rings.
• Answer any inquiries possible and acquire assistance if necessary.
• All customer interactions are to be performed in a friendly and helpful manner.
• Maintain and control service appointments.
• Perform service department administrative tasks as directed by management.
• Book service appointments as per the dealership’s appointment process.
• Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
• Balance cash at the end of the day.
• Follow up with customers and book appointments for special ordered parts.
• Review the special order parts files, and then call the customers once parts have arrived.
• Assist customers when picking up their vehicles, and accept payment when necessary.
• Greet customers when Service Consultants are not available.
• Ensure the refreshment area is tidy.
• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.

Qualifications

Benefits

Personal Attributes

AI Statement : This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions.

All applicant information and results are reviewed by human employees before any selection decisions are made.

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

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