Customer Service Representative

Blair Building Materials (Maple, Ontario), Maple, Ontario, Canada

Job Description

Posted Monday, July 28, 2025 at 4:00 AM

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies since 2023, Blair Building Materials Inc.’s emphasis is on quality brand‑name products, which has ensured Blair’s leadership within the industry. By staying abreast of new ideas and product changes, we can offer our customers innovative product solutions. We provide a complete line of materials to serve construction needs, including a custom cutting service for window and door surrounds made from Arriscraft stone. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast‑paced, hands‑on environment. Training in product knowledge of building materials for the drywall industry will be provided.

• Ensure that over the phone, face‑to‑face, and written communications with customers represent the company’s culture, values, and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Determine when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and/or over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

• High school diploma or GED equivalent.
• Ability to self‑manage, show initiative and be comfortable meeting the public.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Occasionally move around inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment.
• Must be able to multitask.
• Must be able to receive and analyze financial information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgment.
• Health benefits – including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks – company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more.

If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest asset. As such, we invest in training and strive to provide a work‑life balance.

Blair Building Materials (Maple, Ontario), Maple, Ontario, Canada