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Resolution Analyst
Resolution AnalystBGIS • Markham, Ontario, Canada
Resolution Analyst

Resolution Analyst

BGIS • Markham, Ontario, Canada
17 hours ago
Job type
  • Full-time
Job description

Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. Further information is available at

SUMMARY

TheAccounts Payables Specialist role will lead / support the identification and development of process improvements and solutions in ensuring timely and accurate procure to pay processes in support of all Client Accounts. This role will have a strong focus on continuous improvement of key business process systems and tools implementation.

KEY DUTIES & RESPONSIBILITIES

P2P Operations

  • Resolves invoice exceptions within internal and client SLAs and KPI targets.
  • Identifies and implements corrective measures as required to achieve performance objectives.
  • Communicates with multiple stakeholders internal and external to support issue resolution including leading vendor meetings and recommending improvements.
  • Trains and aligns all team members and system users to the correct application of business systems processes and procedures and productivity measures.
  • Performs ad hoc audits and reporting of key issues to P2P Supervisor.
  • Develops and distributes key process metrics and information to internal customers.

Reports and Analytics

  • Prepares various reports including but not limited to daily performance reports and scorecard reports to assist with business communication and decision making to P2P Supervisor.
  • Performs detailed analytics of root causes of process and performance issues including gaps and report daily to P2P Supervisor.
  • Continuous Improvement

  • Interfaces with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional exceptions.
  • Liaises with information technology team to resolve and proactively enhance current processes.
  • Monitors and enforces process workflow execution for policy and procedural adherence.
  • Other duties as assigned.
  • KNOWLEDGE & SKILLS

  • 3-5 years of relevant work experience
  • College diploma in Finance or Accounting.
  • Proficient understanding and application of procure to pay processes audit and financial control requirements
  • Proficient with accounting systems reporting tools MS Office including MS Visio PM Web Oracle with ability to learn new information management systems quickly
  • Ability to handle a large volume of data with very strong attention to detail
  • Excellent communication skills both verbal and written and the ability to deliver tailored presentations to a variety of audiences
  • Strong commitment to client service
  • Superior problem solving analytical time management and organizational skills
  • Ability to communicate and enforce adherence to processes procedures and performance objectives
  • Fully bilingual in both English and French would be considered an asset
  • This is a regular full-time position with a salary range of $54185 - $67732 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

    At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

    Required Experience :

    IC

    Key Skills

    Bidding,Access Control System,B2C,Evaluation,Hospital management,Communication

    Employment Type : Full-Time

    Department / Functional Area : Facilities Management

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 54185 - 67732

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    Resolution Analyst • Markham, Ontario, Canada

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