Clinical Coordinator

Clinical Coordinator - Mental Health Services

Location: Ottawa, ON (On-site)

Salary: $83,000- $98,000, commensurate with experience

Position Summary

The Clinical Coordinator oversees the daily operation, clinical oversight, staffing, and administrative needs of a residential youth mental health program. This includes providing leadership to staff, supervising clinical activities, ensuring program quality, and maintaining compliance with organizational policies and sector standards.

Key Responsibilities

Staff & Program Leadership

• Lead recruitment, onboarding, supervision, evaluation, and training of program staff and placement students.

• Provide regular individual and group supervision, along with clinical consultation.

• Oversee client files and ensure clinical documentation meets agency and sector standards.

• Complete annual performance reviews and work plans for assigned team members.

• Ensure smooth daily program operations, including scheduling, delegation of tasks, and program consistency.

• Facilitate staff meetings, case reviews, and team huddles.

• Prepare staff schedules and ensure adequate coverage.

• Coordinate program initiatives and project activities as assigned.

• Participate in and/or deliver public education sessions regarding youth mental health.

• Collaborate with internal programs and external community agencies.

• Support quality assurance reviews, program evaluation activities, and research projects when required.

• Ensure compliance with organizational policies, health and safety procedures, collective agreements (if applicable), and relevant legislation.

• Participate in the on-call rotation.

• Coordinate the distribution of program information to families and community partners.

Clinical & Client Services

• Oversee case management, treatment planning, and transition plans for youth in care.

• Provide direct clinical services when necessary, including assessments, treatment planning, and transition support.

• Provide emergency coverage when urgent staffing needs arise.

• Ensure completion of incident reports, safety documentation, and follow-up protocols.

• Address and follow up on client and family concerns.

• Lead client case review meetings and multidisciplinary discussions.

• Coordinate referrals and collaborate with community and clinical partners involved in client care.

• Oversee risk assessments and ensure that individualized safety plans are implemented and followed.

Administration & Operations

• Ensure timely completion of administrative tasks including schedules, shift summaries, payroll submissions, and time-off approvals.

• Prepare required reports, statistics, and documentation for leadership and funders.

• Maintain accurate and up-to-date electronic and physical records.

• Participate in staff selection with Human Resources.

• Support budget monitoring and accountability for program expenditures.

• Assist with preparations for accreditation, compliance reviews, and inspections.

• Manage petty cash, program supplies, and operational inventory.

• Oversee maintenance of program facilities and equipment.

• Maintain and update program policies and procedures in collaboration with leadership.

Qualifications

• Master’s Degree in Social Work or related field, with registration in good standing with a regulatory college authorized to practice the Controlled Act of Psychotherapy.

• Minimum 5 years of clinical experience supporting youth with mental health challenges.

• Minimum 2 years of supervisory experience in a related mental health or residential treatment setting.

• Training or eligibility for certification in clinical supervision through the relevant regulatory college.

• Strong leadership skills within an interdisciplinary team environment.

• Knowledge of youth mental health systems, community resources, and sector standards.

• Strong decision-making, problem-solving, and organizational skills.

• Excellent written and verbal communication skills in both English and French.

• Ability to work flexible hours, including evenings and on-call responsibilities.

• Computer proficiency (e.g., Outlook, PowerPoint).

• Access to a vehicle.

Additional Requirements

• Vulnerable Sector Check completed within the last six months.

• Candidates may be required to complete third-party language assessments.

What We Offer

• An opportunity to contribute to deeply meaningful and impactful youth mental health work.

• 15 days of vacation annually + 1 personal day.

• Employer-paid group health benefits.

• Pension plan from day one.

• A supportive, inclusive team culture with room to innovate.