Head of E-Commerce

Description

Head of E-commerce

Location :   Vancouver Reports to :   CEO

About the Role

We are looking for an experienced and strategic Head of E-commerce to lead the next phase of our online growth and own the E-commerce P&L. This role will oversee the evolution of our digital commerce ecosystem — expanding our product range, enhancing customer experience, and testing a managed marketplace model to complement our core brands offering.

You'll own the growth and profitability of the e-commerce business unit, leading the e-commerce and performance marketing function, and working cross-functionally across category management, supply chain, platform & engineering, customer success, sales and brand marketing, to build a high-performing e-commerce platform that rapidly grows our e-commerce business and builds our brand net in focus markets.

Key Responsibilities

E-Commerce Strategy & Growth

• Own the E-commerce P&L and be responsible for the execution and performance of the E-commerce Business Unit strategy
• Identify new commercial opportunities / product categories as we aggressively expand and improve both the brand categories and range, and test, validate and expand the managed marketplace offering and other evolutionary initiatives.
• Define and execute the e-commerce roadmap and initiatives that improve and simplify the customer journey, while adding customer value.
• Develop and maintain a clear and robust analytics and reporting infrastructure to enable data-driven insights and optimize e-commerce performance.

Performance marketing and digital acquisition e ff orts

Managed Marketplace Development & Vendor Management

Customer Experience & Digital Operations

Team Leadership & Collaboration

Job Requirements

Quali fi cations & Experience