We are looking for someone who is proactive detailoriented and possesses excellent communication skills as youll be the first point of contact for our clients seeking urgent plumbing assistance. If youre passionate about delivering topnotch customer service and have a keen interest in supporting our mission to provide reliable plumbing solutions we encourage you to apply for this exciting opportunity.
Responsibilities
- Answer phone calls and respond to customer inquiries promptly
- Schedule appointments for plumbing services and coordinate with field technicians
- Maintain accurate records of customer interactions and service requests
- Assist in billing and invoicing processes to ensure timely payments
- Manage office supplies and inventory to ensure the office runs smoothly
- Create and update reports regarding service calls and customer feedback
- Aid in the development of marketing materials and social media campaigns
Requirements
High school diploma or equivalent; additional education in office administration is a plusProven experience as an office assistant or in a similar administrative roleStrong communication skills both verbal and writtenProficiency in Microsoft Office Suite and other office softwareExcellent organizational and multitasking abilitiesAbility to work well under pressure and handle emergencies effectivelyCustomerfocused attitude with a strong commitment to service excellence