Design Strategist / Design Strategist

The Design Strategist is a trusted advisor to clients and a collaborative partner to cross-functional teams, guiding projects from discovery through execution. You begin by asking the right questions, digging into research, aligning to strategy, and uncovering the “why” before shaping solutions that are thoughtful, usable, and visually compelling. Leveraging expertise across user research, information architecture, interaction design, and visual design, you translate insights into human-centered solutions that deliver real value. Whether mapping complex journeys, facilitating workshops, or crafting final designs, you ensure every detail aligns with both the vision and the context of the project.

What You’ll Do

Research & Insights

• Lead qualitative and quantitative user research (surveys, interviews, usability testing) to uncover user needs, pain points, and opportunities.
• Synthesize research into actionable insights, user journeys, personas, and experience strategies that drive design decisions.
• Use data and user feedback to validate ideas and measure the impact of design solutions.
• Develop experience strategies, vision documents, and roadmaps that align user goals with client objectives.
• Create service blueprints, customer journey maps, and UX frameworks for complex ecosystems.
• UX/UI Design & Execution
• Design wireframes, user flows, interactive prototypes, and high-fidelity mockups using tools like Figma.
• Craft intuitive information architecture and scalable design systems that support cohesive, accessible experiences.
• Collaborate with developers to ensure design intent is maintained through implementation.
• Present and communicate design rationale clearly to clients and stakeholders, adjusting the message for different audiences.
• Mentor junior designers and contribute to the growth of our design culture.

What You Bring

• 3-5 years of proven experience as a UX Strategist, Senior UI Designer, or similar full-stack design role, with a strong portfolio showcasing research, strategy, and polished UI work.
• Deep understanding of user-centered design , usability best practices, information architecture, and interaction design.
• Expertise in modern design tools (especially Figma) and prototyping.
• Strong facilitation skills; able to lead workshops, design sprints, and stakeholder sessions with confidence.
• Excellent storytelling, communication, and presentation skills with the ability to inspire clients and teams alike.
• Familiarity with agile and iterative design processes; comfortable working in dynamic, cross-functional environments.
• A passion for solving complex problems and turning insights into elegant, practical solutions.
• A strategist’s mindset in a designer’s body. You love design craft, but you start with empathy and insight.

Bonus Skills

• Knowledge of accessibility (WCAG) and inclusive design.
• Experience designing and managing design systems.
• Working knowledge of front-end development to collaborate effectively with engineering teams.
• Familiarity with analytics tools and using data to inform design.

If you’re a hands-on designer who loves to connect the dots between strategy and execution - and you’re energized by solving real user problems, we’d love to hear from you.

We prioritise the mental well-being of our employees by offering comprehensive mental health benefits, including unlimited mental health practitioner spending, ensuring that our team has access to the support they need to thrive.

Offering competitive salaries ensures our employees feel valued and motivated, driving top performance and job satisfaction. By compensating our team fairly, we attract and retain top talent, creating a dedicated and skilled workforce.

Flexible Work Schedule

A flexible work environment helps our employees balance their personal and professional lives, enhancing overall well-being and productivity. By offering adaptable schedules and remote work options, we model a culture of trust and support.

Work Abroad

Our policy allowing employees to work abroad for 30 days enables them to explore the world while maintaining their professional responsibilities. This unique benefit encourages a healthy work-life balance, making travel more fulfilling while enhancing personal growth.

Safe Ride Home

We love to have a good time, but we love our team’s safety even more. With our ‘Safe Ride Home’ program, we’ve got your ride covered after staff functions—whether you’ve been sipping on a soda or something stronger. Hop into a free Uber on us and get home safe and sound.

A Culture Like No Other

In our industry, the bar is set pretty high, so it says something when you are widely known for your company culture. It’s our secret sauce and the foundation of everything we do. It’s hard to explain, but once you experience it firsthand, you know.

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