hotel clerk supervisor

Tasks

• Assist clients / guests with special needs
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Exchange foreign currency
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Supervision

• 3-4 people

Government programs

• Recognized employer

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example : job fairs, outreach programs etc.)

Support for Indigenous people

• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)