Rehabilitation Service Specialist

Role : Rehabilitation Service Specialist (RSS)

Status : Permanent Full-Time (37.5 hours / week)

Location : Work from Home in Ontario

Like Lifemark, you believe in the power of work to transform lives. As a Rehabilitation Service Specialist (RSS), you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families.

We are an organization of driven and passionate people who are working together to make a difference in the lives of Canadian Veterans and their families.

We provide support, care, and recognition that Canadian Veterans and their families deserve.

Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG.

The RSS is the single point of contact for Participants throughout the entire program. The RSS role is critical in establishing trust and building rapport with the Participant through timely effective communication, pro-active case management, and expert ability to plan.

As an expert on developing comprehensive rehabilitation plans, you make a difference at the personal and community level by ensuring Veterans achieve their optimal wellness and receive the best support possible.

What you’ll do

Determine required rehabilitation assessments to further assess Participant’s capacity for improvement and clarify rehabilitation needs and coordinate as required

Ensure services and plans are needs-based, goal-oriented and align to program mandates of improving the six functional domains of well-being and reduce / eliminate barriers to re-establishment and are safe, cost-effective and of high quality

Develop thorough Rehabilitation Plan for program Participants in consultation with the Participant, their family / caregiver, Rehabilitation Service Professionals (RSPs) and the Veterans Affairs Canada (VAC) Case Manager

Act as the service integrator, collaborating equally with medical, psycho-social and vocational RSPs delivering services to participants

Empower Participant to problem-solve by exploring options of community-based interventions and resources to achieve desired outcomes

Identify barriers or risk factors contributing to suboptimal outcomes and pro-actively develop and implement strategies

What you bring

A bachelor's degree in Psychology, Counselling, Rehabilitation, Social Sciences, Health Services, Human Services, or a related field and one of the following :

have five (5) years of experience in case management; or

have or are working toward a health professional designation (Registered Social Worker, Kinesiologist, Occupational Therapist, Physical Therapist, Registered Nurse (must be registered or have the ability to become registered); or

have or are in the process of obtaining a Certified Vocational Rehabilitation Professional (CVRP or a CVRP-F); OR in Québec, Career Counsellors registered with the Ordre des conseillers et conseillères d'orientation du Québec

and :

A minimum of one (1) year experience in the direct provision of medical, psycho-social or vocational rehabilitation services including conducting assessments and making recommendations to support a comprehensive plan

Experience working with persons living with mental or physical health problems creating barriers in life

Employment conditional on obtaining federal security clearance Reliability Status.

A reliable vehicle and the ability to travel

Preferred Criteria

Bilingual (French / English)

Experience working with employers, community resources, and training institutions

Preference given to qualified former CAF members

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYHOW! Tell us in your application why you believe you would be a great fit.

We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Why choose Lifemark?

Work from home and earn a competitive starting salary of $75,200.00

Comprehensive and flexible health and dental choices with Flex benefits

Lifemark Employee Assistance Program

Shoppers Drug Mart Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance of $1500 (applicable towards credential or designation fee)

Goodlife Fitness Corporate Discount Gym Membership

Ongoing internal training and development with opportunities for mentorship

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Nationally recognized brand with a strong digital presence

Lifemark is one of Canada’s most trusted providers of healthcare services and that is because of our staff. Lifemark employees are passionate about what they do and strive every day to provide the highest level of service delivery.

As an award-winning workplace, we care deeply about the health and wellness of all our team members.

Lifemark is committed to providing an accessible, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible Minorities.

APPLY TODAY! Please visit for more information.