Location : Chicoutimi, Quebec
Type : Full-
e / Part-
e or Per Project
Responsibilities :
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation / support / upgrades
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Provide 2
level Help Desk support
Perform basic LAN and internetworking related activitiesHandle bench repairs (depot service) & remedial maintenanceRespond / update / close calls from National Dispatch / Call Management CenterCommunicate with customers to diagnose problem, establish E.T.A., and parts requirementsKnowledge, Skills, and / or Abilities Required :
Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activitiesHave 3 – 5 years of deskside support experienceHave 3 – 5 years of break-fix experienceHave strong internetworking and troubleshooting skillsHave A+ certification & at least one certification from either Cisco or MicrosoftMay have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)Must be a self-starter and have the ability to manage multiple tasksCan act in a Team Lead capacityExceptional customer service skillsGood communication skillsAbility to work independently or as part of a teamAbility to complete tasks effectively with minimal supervisionMust be available to work flexible work schedulesMust have a minimum of a Diploma from a recognized IT program
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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