Director of Operations

Director of Operations & Field Service

Our client is a construction technology company operating across North America and APAC, with a proven product used by leading organizations in the construction industry. As they continue to expand globally, they’re hiring a Director of Operations & Field Service to lead strategy, execution, and team development across global hardware operations and regional service delivery.

This is a senior, high-impact role for an operations leader who brings both strategic perspective and operational depth, and who’s ready to scale a high-touch, customer-facing field service model while mastering the complexity of a global hardware lease fleet.

What You’ll Do

You’ll lead the global operations function, owning the hardware lifecycle and the customer’s “first touch” experience through service delivery. Core responsibilities include :

Supply Chain, Fleet, and Vendor Operations

• Own the end-to-end lifecycle of the global hardware lease fleet, ensuring assets are tracked, refurbished, and ready for redeployment
• Lead vendor and partner management across procurement, assembly, logistics, and installation networks, including contracts, performance expectations, and quality standards
• Drive global logistics strategy across shipping, customs, and reverse logistics (returns and repairs)
• Maintain lean but responsive inventory across regional hubs to ensure project start dates are consistently met
• Build repeatable vendor playbooks so partners deliver consistently as volume increases

Field Service Delivery and Customer Experience

Operational Systems, Automation, and Performance

Cross-Functional Partnership

Required Superpowers

This is an opportunity to lead a global operations function at a company with a strong foundation and real momentum, building the structure, systems, vendor ecosystem, and service standards required to scale internationally, while directly owning the customer’s earliest and most important experience with the product.