Position Details

Some of the responsibilities in this role include :

• Ensure adequate staffing levels at all times.
• Provide staff with formal and informal feedback on their performance and ongoing coaching. Monitor achievements of individual and store goals.
• Set yearly goals for store and associates.
• Actively assist in the career development of the staff by providing them with callings to learn new skills, attend seminars, take FAM’s and learn about other opportunities within the organization.
• Ensure all travel staff are up to date on product, industry and supplier information.
• Prepare annual budget and recommendations.
• Monitor all expense and revenues of various product lines.
• Review financial statements against month end figures.
• Deal with customer problems in empathetic manner.
• Willing to get TICO certification.

Qualifications :