Account Manager

Job Overview

As a pro-active Account Manager with Paladin Technologies, you will be responsible for achieving sales revenue goals, developing and maintaining valued customer relationships, expanding the company’s current customer base. Your business development skills combined with your technical knowledge of the market and contacts within the industry will lead to success. Your business acumen and ability to communicate with stakeholders and effectively identify opportunities will be crucial to ensuring the success of our client engagements.

General Responsibilities

• Help drive new business within our interior region; Kelowna, Nelson, Vernon & Prince George
• Build, strengthen, and maintain long-term relationships with new and existing clients, ensuring trust, satisfaction, consistent communication, and strategic account growth.
• Identify client security and technology requirements and clearly communicate how the Company’s solutions meet operational, compliance, and business needs
• Maintain ongoing engagement with clients to assess satisfaction, support future needs, solicit referrals, and assist in resolving overdue account matters when necessary.
• Complete sales orders, scopes of work, and associated project documentation in compliance with Company procedures and contractual requirements.
• Prepare quotes, estimates, and responses for RFPs and RFQs for both new and existing accounts.
• Collaborate closely with Project Managers to ensure timely, efficient, and profitable installations that meet or exceed client expectations and company standards.
• Maintain ongoing communication with Project Managers regarding project status, open issues, change orders, and required close-out documentation.
• Represent the Company in a professional, business-like manner in all interactions to maximize client satisfaction and reinforce the Company’s reputation.
• Respond promptly and effectively to all client and internal inquiries, ensuring clear communication and dependable follow-through
• Adhere to Company policies, procedures, and safety standards, ensuring the safety of self and others at all times
• Participate in networking events, industry associations, and business functions that support Company visibility, values, and growth objectives
• Service existing accounts, obtain orders, and establish new accounts by leveraging existing or potential client relationships.
• Qualify and distribute inbound leads from website and other platforms.
• Proactively identify changes in target vertical markets and modify strategies accordingly.
• Travel to our branches across British Columbia interior region as required (15-20%).
• Support development and management of CRM in collaboration with marketing.
• Assist in the selling of service contracts to existing clients for system upgrades / replacements.
• Perform other tasks as required

Required Qualifications

Preferred Qualifications

Professional Competencies

Physical Demands

Working Conditions

Pay

$55,000.00 - $70,000.00 + commission (DOE)

Company Info

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP‑certified project managers, CTS‑ and RCDD‑certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom‑crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

Equal Opportunity Employer

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request. We thank you for your application, however only those selected for an interview will be contacted.

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