Account Manager

Total Group of Companies is an industrial service company specializing in fire, rescue, medical, and HSE services. With facilities in Elora, Ontario, as well as Red Deer, Guelph, and Winnipeg, we proudly service clients across Canada.

The Account Manager is responsible for overseeing the overall operations, sales support, client relationships, and strategic direction of Total Group of Companies. This role includes leading daily business functions, supporting departmental performance, coordinating operations and dispatch activities, ensuring compliance with regulatory and company standards, and maintaining a strong, positive workplace culture.

Reporting to the Executive Leadership Team, the Account Manager provides leadership across all divisions, strengthens client relationships, supports sales and business development initiatives, and ensures the effective delivery of services, training, equipment, and resources throughout the organization.

Under the direct supervision of the Director of Operations, daily task and activities include but are not limited to :

Sales and Growth

Support sales initiatives and identify upsell and cross sell opportunities

Assist with quoting, proposals, renewals, and follow ups

Maintain and grow existing client relationships

Track leads, opportunities, and client activity

Support business development initiatives and outreach

Client Communication and Service

Serve as the primary point of contact for select client accounts

Manage inbound client requests and service coordination

Ensure client satisfaction and timely follow up

Coordinate training, service delivery, and equipment needs

Operations and Dispatch

Schedule and dispatch training, rescue teams, and service technicians

Coordinate internal resources to meet client commitments

Act as a liaison between operations, instructors, and clients

Maintain schedules, calendars, and service logs

Executive Support

Provide direct administrative and operational support to the VP of Operations and Business Development

Draft emails, reports, and client communications

Track action items and priorities

Support strategic initiatives and internal projects

Administration and Data Management

Data entry and CRM management

Maintain client records, contracts, and documentation

Assist with invoice coordination and basic billing support

Maintain internal systems and reporting

Training and Equipment Support

Assist with safety training coordination and, where qualified, delivery

Coordinate equipment ordering, tracking, and inventory

Support certification tracking and compliance documentation

The ideal candidate would possess the following traits :

Strong communication and organizational skills with excellent attention to detail.

Comfortable working directly with executives and client stakeholders.

Sales-minded approach balanced with strong operational discipline.

Proven ability to manage multiple priorities independently in a fast-paced environment.

High level of professionalism, trust, discretion, and accountability.

Strong presentation skills with the ability to deliver health and safety–related training.

Ability to instruct a variety of safety programs.

Self-motivated team player with enthusiasm for health and safety and operational excellence.

Excellent verbal and written communication skills in English.

Proficient computer skills with solid working knowledge of the Microsoft Office suite.

Well organized, able to work independently, and able to exercise sound judgement with minimal supervision.

Well organized, able to work independently, and able to exercise sound judgment with minimal supervision.

Demonstrated experience working effectively within a collaborative team environment.

Excellent client service and relationship-management skills.

Positive and professional work ethic aligned with the values of Collaboration, Accountability, Respect, and Excellence .

Willingness to travel as required.

To be considered for this role, you must meet the following criteria :

Reliable transport and able to easily make the daily commute to the office in Elora, Ontario

Sales experience in the industrial or construction sector.

Degree, diploma or certificate program from a post-secondary and accredited institution an asset.

Travel will be required