Application Support

Role Name : Application Support

Location : Toronto hybrid days a week

Duration : Contract

JOB DESCRIPTION :

BUSINESS AND TECHNICAL SKILLS

Database Language SQL DeveloperSQL

Operating System UNIX and Windows

Tools REMEDY JIRA SERVICENOW Dynatrace Openshift ZekeOnDemand Stonebranch Datastage

Protocols Domain Expertise BSS Telecom AMDOCS BSCS Wealth Management

Business Analysis Requirement Gathering Use Case Analysis JADs Business Process Mapping Flowchart QA Support Writing and Reviewing Test Scripts Cases Scenarios and Plans

Project Management Experience working in SDLC Agile Waterfall which includes Allocation of resources processes to bolster team effectiveness and efficiency Analyzing and gathering all the requirements and documentation for the project

Tasks Activities for this Application Support role

Maintain and support production environments for critical client facing applications

Drive stability and service improvements by analysing incidents trends and recurring issues

Collaborate with Technology Development Infrastructure and Business Product teams globally

Conduct startofday checks continuous monitoring and regional handovers

Develop and maintain technical documentation to support operational readiness

Partner with developers and product teams to priorities bug fixes and enhancements

Assess risk and impact of production issues and escalate appropriately

Support deployment activities including testing validation and postrelease monitoring

Provide functional and customer focused support for ICT application services

Analyse and priorities support enquiries to ensure timely resolution

Deliver clear advice and direction to business users and internal teams

Contribute to process improvements and enhance support workflows Assist Senior Application Specialists with escalations and complex technical issues?