Operator - Security Command Centre - Vernon

Operator - Security Command Centre - Vernon

We are seeking experienced Operators for a full-time role on overnight shifts ("graveyards"), including at least one weekend shift.

Pay Rate : $32.85 / hour

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24 / 7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

Relocation Bonus! We are offering a $3,000 relocation bonus to successful candidates hired for this role before January 15, 2026 .

$1,000 Signing Bonus available for applicants already living in Vernon, or internally transferring from other Paladin branches.

Bonus is subject to terms, including a one-year minimum commitment to full-time work in this position.

RESPONSIBILITIES :

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech / system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

REQUIREMENTS :

(please note that call centre / customer service alone is not sufficient)

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