Job Description
Assistant General Manager - Notch8 & In Room Dining
Are you a passionate foodie who thrives on creativity and innovation? As the Assistant General Manager for Notch8 Restaurant and In-Room Dining, you’ll help lead a team focused on delivering exceptional guest experiences. Collaborating with the Executive Chef, you'll elevate the vibrancy, style, and energy of both our product and service. With your keen attention to detail and strong organizational skills, you’ll ensure every guest enjoys a flawless experience.
What is in it for you :
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Competitive pay, starting at $75,000, with annual compensation reviews based on market, performance, and capabilities
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary dry-cleaning of business attire
- Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Colleague benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
- The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
- Learning programs through our Academies designed to sharpen your skills
- Opportunities to make a difference through our Corporate Social Responsibility activities
What you will be doing :
Report to the General Manager of Notch8, positioning the restaurant as a top dining destination in Vancouver’s downtown areaCollaborate with the Executive Restaurant Chef to ensure smooth operations for both the Front and Heart of HouseProvide consistent floor presence to support and lead the team in delivering service excellenceMotivate, coach, and monitor team performanceUphold high standards of customer service and hold the team accountableDrive revenue and profit through strategic development, promotions, and maintaining the integrity of the overall conceptLead the budgeting and forecasting process, adhering to established guidelines for labor, revenue, and expensesTrain and develop new and existing team membersWork closely with Culinary & Stewarding teams to ensure food quality exceeds guest expectations and promote a collaborative service cultureCreate and maintain staffing schedules to meet guest and business needs, following the Collective AgreementMonitor and enhance Food & Beverage controlsGenerate innovative ideas and promotions to maximize revenueFoster high colleague engagement, performance, and team spirit in a positive work environmentManage the online reputation by responding professionally and addressing concerns promptlyAddress guest complaints with follow-up actions, including training resolutions and performance managementDevelop and implement effective recruitment and retention strategiesUnderstand and apply the Collective Agreement within the department and hotelCollaborate with other departments to ensure efficient hotel operationsParticipate in the Vancouver restaurant communitySupport Fairmont Hotel Vancouver’s Sustainability Program (Planet 21) and champion department-specific initiativesParticipate in the hotel’s recognition, service excellence, health & safety, and diversity & inclusion committeesEnsure safety and sanitation compliance for both Front and Heart of House operations per provincial health regulations and EcoSure standardsPerform other duties and special projects as assignedQualifications
To be successful in this role we ask that you have :
Minimum 2 years of management experience in an upscale food & beverage settingA deep passion for food & beverage, and familiarity with current trends in the industryProven ability to drive revenue and manage budgets effectivelyProficiency in point-of-sale systems and Microsoft Office SuiteAbility to work a flexible schedule, including evenings, weekends, and holidays, with a strong commitment to the roleDemonstrated ability to focus on guest needs while remaining calm and professional under pressureStrong communication skills, ability to build relationships, and work cohesively within a teamAbility to stand and walk for long periods, lift up to 30 lbs. and manage physical tasks such as kneeling, pushing, and climbing stairsAdditional Information
Visa Requirements :
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS