Store General Manager, Stone Road Mall

Store General Manager

What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Meets established service levels agreements for in-store services and order fulfillment.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Creates efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.
• Create development plans and conducts annual appraisals for management team and direct reports.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team.

Leadership

• Acts as a brand ambassador, promoting our stores, brands, and people internally and externally.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary, you'll enjoy company benefits, bonuses, or any additional compensation.

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