Account Manager, Business Flex (Hybrid)

Pursuing a Career as an Account Manager, Business Flex means joining a dynamic team surrounded by experts. It also means taking charge of entrepreneur clients who contact Business Flex and handling referrals from our partners. You will grow your client portfolio while efficiently serving SME clients who seek remote advisory services. Through your passion for business development and your customer service experience, you will build trust-based relationships over the phone and develop our small to mid-sized business clientele. You will quickly become a trusted guide in all their financial projects.

The selected candidate will be required to work in a hybrid model across our branches and business centers in the Quebec East & West region.

Your Role

• Provide advisory services aligned with client needs
• Analyze credit files, develop financing scenarios, and recommend appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations from various Bank specialists and subsidiaries to support profitable business development
• Take ownership of your personal development, including improving your skills and expanding your knowledge of economic aspects related to SMEs

Your Team

Reporting to the Senior Director, Flex Business, you’ll collaborate daily with a team of 110 experts. This is a full-time role of 37.5 hours per week. The selected candidate must be available to work on a rotating schedule between 8 a.m. and 6 p.m., Monday to Friday. The schedule may vary based on operational needs. The person will work in a hybrid model and must ensure a presence in our branches in the Quebec East & West region.

Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or supporting colleagues in doing what they love, we stand united. We count on each other to promote knowledge-sharing and mutual support.

Prerequisites

• Holder of a university certificate, bachelor's degree, or master's degree

• Minimum of three to five years of experience in business development

• Experience in personal or (ideally) business financing

• Strong negotiation skills

• Effective communication skills

• Knowledge of commercial products is an asset

• Excellent teamwork and customer service abilities

• Ability to work in a constantly changing environment

• Proficiency in English is an asset