Job Description
Accounts Payable Specialist (P2P)
Our client in the mining industry is seeking an experienced professional for an exciting opportunity based in Montreal, Canada. This role offers the chance to contribute to a global Purchase-to-Pay (P2P) team, enhance end-user experiences, and work collaboratively across diverse geographies.
What is in it for you :
- Hourly salary of $35 to $38, based on experience.
- 12-month contract with the potential for permanent employment.
- Full-time position : 40 hours per week.
- Hybrid work : 3 days per week at the office.
- Join a passionate and inclusive team of professionals.
Responsibilities :
Manage Accounts Payable queries through the Service Now platform, ensuring adherence to Service Level Agreements (SLAs).Process and post invoices in SAP while ensuring compliance with AP requirements.Address regional queries related to Vendor Master and Expense Management.Communicate effectively with requestors, prioritizing customer satisfaction.Leverage comprehensive knowledge of the P2P process to resolve escalations efficiently and minimize stakeholder involvement.Conduct root cause analysis on issues to identify and implement sustainable solutions, improving customer satisfaction scores.Collaborate with multiple teams to deliver end-to-end solutions and identify areas for process improvements.Ensure P2P ticket management adheres to established processes, documentation, and governance standards.Meet and exceed pre-determined Key Performance Indicators (KPIs).Provide excellent customer service via the concierge helpline, resolving queries promptly and accurately.Act as a central point of contact for end-to-end P2P queries, advocating for service delivery excellence.Facilitate P2P process familiarization for end-users and promote best practices.What you will need to succeed :
Bilingual in English and French is essential to support diverse clients, respond to regional queries, and ensure seamless communication with stakeholders in Montréal and other locations.Spanish is a strong asset for global interactions.Excellent written and verbal communication skills2 to 4 years of experience in the P2P domain, with specific expertise in invoice processing, vendor payments, and reconciliation processes.Proficiency in SAP for invoice posting and Accounts Payable processes.Familiarity with Service Now or other ticketing systems to manage and resolve queries effectively.Prior experience in customer satisfaction, end-user experience, or customer service roles.Proven ability to implement process improvements and influence stakeholders to achieve better outcomes.Strong interpersonal and communication skills to collaborate with global teams and stakeholders.Analytical and problem-solving skills, with a proactive and result-oriented approach to challenges.Ability to work under tight deadlines in a fast-paced environment.Flexibility to support global operations and work across time zones as required.Proficiency in Microsoft Office tools for reporting and collaboration.Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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