Customer Data Platform Practice Leader

Job Type :   Permanent

Work Model :   Hybrid

Reference code :   126970

Primary Location :   Toronto, ON

All Available Locations :   Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Be empowered to lead and have impact with clients, our communities and in the office.

What will your typical day look like?

As a Customer Data Platform Practice Leader, you are passionate about helping clients understand how to use customer data to unlock business value and innovative solutions for your clients. You have experience building high performing teams from the ground up, with the ability to elevate Customer Data thought leadership of from both a functional and technical perspective. You understand the different vendor options available in the marketplace, such as Adobe Experience Platform, Amperity, Lytics, Salesforce Data Cloud, Segment, Tealium, Treasure Data, etc. and how these solutions work within the Martech and AdTech stack to drive a meaningful customer experience and loyalty. You are strategic about how to drive new accounts, sales, and partnerships through problem-solving, collaboration, and savviness with all things customer and marketing.

Specifically, in this role, you will :

About the team

The Marketing & Commerce team designs and implements solutions that engage and activate customers through the end-to-end customer journey. We help clients turn brand values into measurable business growth through personalized content, communications, and experiences that engage and inspire customers to act. In doing so, we help transform marketing and operations into modern, data-driven, creatively focused organizations.

M&C offers a truly distinctive, diverse, and inclusive talent experience that allows our people to do meaningful work; we also offer them opportunities for growth, learning, and leadership wherever they are in their careers.

Enough about us, let’s talk about you

You are someone with :

Experience building a world-class practice including talent management, vendor management, go-to-market strategies, and business development (client relationships, responding to RFPs, pitch decks, pricing strategy, etc.)

10 – 15+ years experience successfully delivering technical projects in customer and marketing related areas such as with CRM ecosystems (Salesforce, MS Dynamics 365), Master-Data-Management platforms (MDM) that focus on customer domain, CDP (Customer Data Platform used for Marketing), Customer Warehouse design, build and applications

Strong understanding of Customer Masters and various techniques in identifying customers from multiple channels and systems, leveraging deterministic and probabilistic algorithms, de-duplication, consolidation and splitting customer records

Proven track-record working with various marketing technologies such as Adobe, Google, Salesforce, and relevant data management and customer data platform vendors

Extensive experience in data integration with upstream and downstream systems and channels, including various real-time and batch integration technologies, design and implementation

Excellent communication and strong interpersonal skills to facilitate meetings and complex concepts, including thorough understanding of what may drive business priorities, strategy and direction, and what may drive customer business needs

Relevant industry experience in Consumer, Public Sector, and / or Financial Services

Past experience in a consulting background / environment would be considered an asset

Education in business, marketing, computer science / engineering, and / or information management would be is preferred

Bi-lingual (French and English) is strongly desired (for Montreal location, fluent business level French is mandatory)

(Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is an asset for this position)

Total Rewards

The salary range for this position is $97,000 - $234,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.