Regional Tech Rep

Job Description

This role will be responsible for building and maintaining strong customer relationships while providing expert technical support and training for the MiTek Component Manufacturer Software Suite. Acts as a consultant to the customer to improve customer productivity and overall business operations using the MiTek software. This role possesses a deep understanding of building component design principles and the ability to communicate effectively with clients to help them maximize the value of our software solutions. Additionally, this role will act as a mentor to other members of the Tech Support community.

Résumé du poste

Ce poste consiste à créer et entretenir de bonnes relations avec les clients, tout en leur offrant un soutien technique et des formations sur les logiciels MiTek pour les fabricants de composants. Il joue un rôle de conseiller pour aider les clients à mieux utiliser les logiciels et à améliorer leur efficacité et leurs opérations. Il demande une bonne connaissance de la conception des composants de construction et une capacité à bien communiquer avec les clients pour qu’ils tirent le maximum des solutions proposées. Ce poste inclut aussi un rôle de mentor auprès des autres membres de l’équipe de support technique.

Job Responsibilities & Requirements

• Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
• Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
• Provide software installation, training and technical support to MiTek customers, both on-site and virtually, for all MiTek software defined as Truss Design, Layout, Business Application, Production, and Reporting.
• Research and resolve software issues submitted by customers.
• Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services.
• Collaborate with Product Management and Software Development to document and correct software defects.
• Act as a mentor to other members of the Regional Tech Support team.
• Modify reports generated from MiTek Management or MiTek Structure.
• Submit reports in Salesforce providing a summary of items covered during each customer visit.
• Lead in the development of training materials and procedures.

Responsabilités Principales

Qualifications

Qualifications

Soft Skills

Compétences interpersonnelles

Additional Requirements

Autres exigences

Physical Demands

Exigences physiques

Expected Salary Range

$90,000 - $100,000

Company Description

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE : BRK-A, NYSE : BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

Equal Opportunity Employer

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

Location

Bradford, Ontario, Canada

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industry

Construction

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