Program Assistant - ICCPSt. Joseph Home Care • Dundas, ON, Canada

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Program Assistant - ICCP

St. Joseph Home Care • Dundas, ON, Canada

3 days ago

Job type

Part-time

Job description

Job Description

Program Assistant

Number of Openings : 2 Division : Clinical Programs Full / Part Time / Casual : Part-Time Program : ICCP Regular / Temporary : Regular Location : Head Office Union : Non-Union Hours of Work : Mix Shifts

37.5 hours bi-weekly
Weekend rotation and Statutory Holidays Posting Date : November 17, 2025 Closing Date : Until Filled Wages : Non-Union Wage Grid

$20-$23 French Language Skill Requirement : N / A This posting is for a current vacancy.

POSITION SUMMARY :

The Program Assistant – Integrated Collaborative Care Program (PA-ICCP) is an administrative resource providing general clerical and admin support to the ICCP program. The PA-ICCP is responsible for data entry, collection of data, running reports, internal customer service, and other administrative tasks. The PA-ICCP is also responsible for the scheduling of the clinical field staff, assisting with payroll processing, and being the first point of contact for clinical field staff inquiries. Additional responsibilities may include organization of events, ordering equipment / supplies, or participating on committees.

The PA-ICCP assists the Supervisor – ICC Program Admin and the Sr. Managers – ICCP in the successful day to day operation of the ICCP program.

CORE DUTIES AND RESPONSIBILITIES

Performing general clerical functions (typing, filing, copying, faxing, correlating etc.)

Transferring information from various sources into computer software (eg. Procura, Excel)

Using software to run reports and generate information as requested

Preparing letters, notices and other general documents for use in the Program

Entering data into pre-established templates, spreadsheets and other forms

Generating new reports, summaries, lists and forms as needed

Coordinating program scheduling of field staff hours

Fielding clinical staff calls regarding scheduling, relaying scheduling information to Supervisor or Sr. Manager

Performing the data entry function as related to payroll information at the program level

Collaborating with the Sr. Manager and / or the Payroll Coordinator in the accurate and efficient processing of payroll related information

Performing general reception and phone duties within the program

Assisting with program documentation, file management, mail and / or deliveries

Working with team members to find continuous improvement initiatives and actions, making suggestions and offering team input

Assisting other staff members in the execution of their duties as required

Assisting with various program audits and surveys (hand hygiene audits, client satisfaction survey etc.)

Ordering program supplies, as directed by the program Manager or Supervisor

Participating in program discussions, working groups, committees or other collaborative activities

Following standard program procedures

Participating in special projects

Other duties as required or requested

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values :

Support compassionate care, faith and diversity

Deliver quality care, pursue and share knowledge, respect diversity, remain faithful

Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

Ability to work cooperatively with others; sharing information and utilizing the information from others

Actively promotes a healthy, supportive and inclusive work environment

Proactively contributes to initiatives, supporting and encouraging positive change

Ability to demonstrate effective decision making within the scope of the role

Skilled at thinking about creative solutions to everyday problems

Solid team based approach to every day work activities

Good communication skills both verbal and written, with an excellent customer service mind set

Positive and professional, with a “can do” attitude

Willingness to regularly go the extra mile and actively support co-workers

Ability to follow direction and listen to instruction

Proven ability to be detailed oriented

Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards

Participating in both internal and external training requirements

Participating in quality improvement initiatives

Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

KEY EDUCAITON AND EXPERIENCE

Medical Terminology Diploma, preferred

0 – 1 year previous administrative related experience, required

Basic understanding of Microsoft Office and Excel software, required

Previous experience working in a similar PA role, or an non-profit environment, an asset

Previous scheduling experience, required

Basic knowledge of Procura software, and asset

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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Program Assistant ICCP • Dundas, ON, Canada

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