Customer Service Representative

Randstad Canada is currently seeking experienced and highly organized Customer Service Representative to join a high-performing, collaborative team in Winnipeg.

This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.

Are you a customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?

Don’t miss out on this opportunity, apply today!


Advantages
- Competitive Compensation
- Free parking on-site
- Healthy work-life balance with a Monday-Friday working schedule in the office - no weekend or shift work required
- Secure a permanent full-time position
- Opportunity to cross-train and gain valuable experience across various customer care and administration functions
- Work with a supportive team in a dynamic and central location in Winnipeg

Responsibilities
- Taking inbound customer orders and accurately entering them into the Warehouse Management System (WMS) and the KPI Database
- Serving as the primary liaison between customers and the company, responding to requests and complaints promptly, and communicating order/receiving discrepancies to achieve agreeable conclusions
- Maintaining accurate inventory information for customers through diligent entry of receipts and inbound orders
- Liaising with warehouse and operations staff to clarify orders, resolve issues, and ensure seamless picking and shipping processes
- Reporting any shipping/receiving errors, revenue adjustments, or significant customer disagreements to the Office Manager in a timely manner
- Being prepared to cross-train and perform the duties of other Customer Service Representative positions as required by the needs of the logistics operation

Qualifications
- Strong verbal and written communication skills to effectively interact with customers and internal teams.
- Superior attention to detail for accurately entering inventory, orders, and KPI data.
- Ability to investigate and resolve order discrepancies, billing issues, and customer complaints independently.
- Excellent capacity for prioritizing multiple tasks, managing a high volume of work, and meeting month-end deadlines.
- Working knowledge of common office software, including Outlook, MS Office programs, and MS Access.
- A positive and professional demeanor with a commitment to providing outstanding customer care.

Summary
Apply directly on this side
- Go to our website at www.randstad.ca, create a profile, and apply directly
- Email your resume to yulia.gershtein@randstad.ca and include the tittle of the position in the subject line.

We thank all applications for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.