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Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom
Level 1 Telecom NOC Specialist/Niveau 1 NOC-TelecomOnico Solutions • Montreal, QC
Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom

Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom

Onico Solutions • Montreal, QC
30+ days ago
Job type
  • Permanent
Job description

Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom

The Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom is responsible for all aspects of telecom/technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance/customer support and activities within a Network Operations Centre (NOC).

Qualifications

Education

  • 2 years technology diploma in a telecommunications or networking related program is required.
  • Systems experience Windows/Linux an asset

Work Experience

  • 2 to 3 years technical working experience is required.
  • Experience working in the telecom industry is preferred.

Specific Competencies

  • Must possess a high level of customer service skills.
  • Must be fluent in both French and English
  • Proven ability to work independently and meet aggressive deadlines.
  • Proficient in and experience with telecom grade Ethernet access networks.
  • Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
  • Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
  • Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
  • Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
  • Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
  • Working knowledge of MPLS and VPLS an asset.
  • Detailed understanding of provisioning processes in a service provider environment.
  • Experience working with and trouble shooting optical media converter technology.
  • Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
  • Working knowledge of Incident management ticketing systems such as Remedy.
  • Must be customer focused and an effective communicator

Key Responsibilities

  • Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
  • Provides direct and front line support to customers as required via telephone.
  • Provide technical and customer support functions in the Network Operations Centre.
  • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
  • Input, update and verify various databases and programs related to the job functions.
  • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
  • Be safety and control conscious and aware of established control procedures, laws and regulations.
  • Other duties as assigned.

Special Conditions

  • This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

This is a permanent and/or contract to permanent position located in Montreal, QC with an annual salary of $60,000.00 – $70,000.00 per annum. We are only considering qualified bilingual candidates (French/English) for this role. This role supports the shift 8AM – 4:30PM or 9AM – 5:30PM but must be flexible to support a 3PM – 11:30PM shift.

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Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom • Montreal, QC

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