Integration Program Manager, AbeBooks

The AbeBooks Customer Operations and Success (COS) team is seeking a versatile and agile Program Manager to drive critical initiatives across our global operations. This role requires a dynamic professional who can seamlessly transition between leading cross-functional project teams and contributing as a stakeholder or subject matter expert across diverse programsincluding regulatory compliance feature and program launches and process optimization efforts.

As a highly analytical self-starter you will drive significant impact through data-driven strategic decision-making AI-enabled solutions and innovative program management. You excel at breaking down complex ambiguous problems into simple actionable solutions with a keen sense of urgency managing multiple competing priorities while continuously seeking ways to improve processes and better serve our global community. The ability to see past the noise to identify what truly matters make smart decisions and tradeoffs influence stakeholders build consensus around roadmaps and drive implementation at scale is essential. Bring your analytical mindset collaborative approach and exemplary communication skills to build trusted relationships across all levels of our diverse and distributed organization.

Key job responsibilities
- Lead multiple high-impact initiatives across compliance risk management and feature launches with strong attention to detail
- Transform complex regulatory requirements and ambiguous business challenges into clear scalable solutions
- Leverage AI tools to automate and simplify processes and workflows
- Analyze program data using SQL Excel and visualization tools to build dashboards monitor performance and deliver insights through business reviews
- Partner with product tech legal and operations teams to scope and implement solutions
- Drive program adoption and continuous improvement through stakeholder engagement and clear communication
- Navigate ambiguity with confidence making informed decisions and strategic tradeoffs

A day in the life
On any given day you might query SQL databases to analyze escalation trends and identify emerging issues facilitate alignment sessions with product legal and operations teams on regulatory requirements or use AI tools to automate manual reporting workflows. Youll build dashboards to track compliance metrics help resolve complex customer escalations requiring cross-functional coordination and prepare concise updates for senior leadership on parallel initiatives. The work requires constantly switching contextsfrom deep analytical work to stakeholder facilitation to hands-on problem-solvingwhile keeping multiple high-stakes initiatives moving forward.

About the team
AbeBooks an Amazon company is a global online marketplace for books with hundreds of millions of new used rare and out-of-print books listed for sale by thousands of sellers. AbeBooks mission is to enable people to discover and own the books they love by bringing together the broadest selection of physical books anywhere.

- Bachelors degree or equivalent
- 4 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- 3 years of working cross functionally with tech and non-tech teams experience
- Experience in English-language communication skills both written and verbal
- 1 years of experience using AI tools to enhance productivity and design AI-first solutions

- Masters degree or equivalent
- Speak write and read fluently in French Spanish German or Italian
- Experience dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Advanced proficiency with data analysis tools (Excel SQL Tableau) and/or programming languages like Python
- Experience in trust and safety risk management tax compliance data privacy regulations or launching regulatory compliance initiatives with significant unknowns and PR/financial risk
- Strong background in requirement gathering and deep understanding of e-commerce and online marketplace operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary for this position ranges from $58100/year up to $97000/year. Salary is based on a number of factors and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.